Silver Line Scotland

The following information is provided courtesy of Silverline Scotland, in partnership with Age Scotland,  Please visit their websites for the latest information.

What is Silver Line Scotland?

Silver Line Scotland is the confidential, freephone helpline for older people in Scotland, open 24 hours a day, every day of the year. It is delivered in partnership by The Silver Line, a charity founded by Esther Rantzen, and Age Scotland.

Silver Line Scotland provides information, friendship and advice to older people and those seeking advice on how best to support older friends and family members.

Silver Line Scotland calls are answered by Age Scotland during weekdays (8am-8pm). Outside these hours calls are taken at The Silver Line’s UK Headquarters.

Silver Line Scotland – 0800 470 8090

Silver Line Scotland provides:

  • Information, friendship and advice: our advice enquiries include questions about:

» Care
» Housing and heating
» Benefits
» Health and disability
» Legal and end-of-life issues

  • Signposting: we can signpost or refer callers to sources of specialist advice and to the many, varied groups and services that exist in their communities

Support for people who are experiencing abuse and neglect

No question too big, no problem too small, no need to be alone. Information, Friendship, Advice, Free, Confidential and Open 24 hours.

If you would like to receive a regular weekly friendship call, The Silver Line will be able to pair you up with a Silver Line Friend. You can also join a Silver Circle and take part in a regular group call on subjects that interest you. Silver Line Friends are individuals who have contacted The Silver Line because they enjoy talking to older people.They are vetted and trained, and work in pairs for safeguarding and support.

Calls made by Silver Line Friends are paid for by The Silver Line.

Where you can find out more

You can find out more about The Silver Line at You can find out more about Age Scotland at

How you can support Silver Line Scotland Volunteer

If you would like to volunteer as a Silver Line Friend, you can apply through The Silver Line website or emailspacer

The Silver Line will provide training. Once you feel ready to make befriending calls you will be matched with another volunteer so that you can work together from a location of your choice which may be your home or a Silver Line hub.

If you are interested in volunteering with Age Scotland’s Information and Advice Team in Edinburgh you can find more information at
or call 0845 833 0200.